Terms of Sales

These general conditions and professional practices are valid for all our offers, works, agreements and deliveries.

Section 1

The principal is the one who placed the order, the supplier is the one who agreed to execute the order.

Section 2

The fact of providing the supplier with the production elements (raw materials, model, copy, and/or digital files, etc.) with the request, without explicit reservation, to provide a proof or a project, constitutes a commitment vis-à-vis of the supplier to entrust him with the execution of the work or to compensate him for the costs incurred.

Section 3

The supplier’s offers are non-binding and subject to sale or sufficient stock. When wages and/or raw material prices increase, bid prices will be revised in accordance with Febelgra’s indexing formula, which will be sent to the principal on first request. Offers are always established excluding taxes, which are always payable by the ordering party unless otherwise indicated.

The validity period of an offer is one month for work to be carried out within three months. The price of the offer is only valid for the work mentioned therein.

Section 4

In the case of combined quotes, there is no obligation to provide part of the work against payment of the corresponding part of the total price.

Section 5

Each person or company that places an order and asks to invoice it to a third party, is personally responsible for its payment, even if the supplier has accepted this type of invoicing, with the exception of the case where the third party has co-signed the order form. .


Section 6

The supplier is not liable for infringements of reproduction rights held by third parties provided that it has performed its reproduction work in good faith. Only the client is responsible. Each dispute relating to reproduction rights suspends the execution of the work.

Section 7

If required by law, the client cannot object to the mention of the name of the supplier, even if the print job already mentions the name of a publisher or an intermediary, an agent advertising or others.


Section 8

The typeface as well as the layout will be freely chosen by the supplier. The supplier is not responsible for the typographical quality of the ready-to-print models or the formatted files that it receives from the client.

Section 9

If the contractor makes material available to the Supplier, this must be delivered on time (in accordance with the production schedule), carriage paid, duly packaged, to the premises of the Supplier’s company. The signature for receipt of the transport documents only confirms the receipt of said material.

If the principal provides digital prepress material, not accompanied by a printed version, the supplier is in no way responsible for the result of the flashing.

If the client makes digital files available to the supplier, he himself is required to keep the original files and is responsible for the quality of these files.

Apart from fraud and gross negligence on the part of the supplier, its staff or subcontractors, any difficulty or delay in production, resulting from problems relating to the materials supplied, will extend the delivery time and increase the price by reason of the costs. additional costs due to the above issues.

Section 10

At the request of the contractor, the supplier produces a simple proof such as a laser print, an ozalid or an imposition proof. Neat proofs, a.o. in faithful colors and/or on printed paper, will be invoiced in addition.

If the contractor does not request a proof, the supplier is in no way responsible for the quality of the finished product.

Section 11

The supplier is required to correct composition and hyphenation errors indicated by the client, but cannot be held liable for spelling errors, linguistic and grammatical errors. Any alterations to the original order in any way (in text, in the handling or placement of illustrations, in sizes, in printing or binding work, etc.) made in writing or in any other way, by or on behalf of the contractor, will be invoiced in addition and will extend the execution time. This also applies to the downtime of the machines while waiting for the “ready to print”. Changes transmitted orally or by telephone will be carried out at the risk and peril of the principal.

Section 12

The transmission by the ordering party of a duly dated and signed “ready to print”, releases the supplier from any liability concerning errors or omissions which may be observed during or after printing. The “good for printing” remains the property of the supplier and will serve as proof in the event of a dispute.


Section 13

If the contractor wishes the supplier to keep production elements such as compositions, films, montages, cut-outs, drafts, drawings or diskettes, it will be agreed in writing with the supplier before execution. of the order. Storage is carried out at the risk of the contractor, who expressly releases the supplier from any liability relating to storage (in particular loss or damage) except in the event of fraud or gross negligence on the part of the supplier. The offset plates are not preserved.


Section 14

The deadlines fixed in writing during the order begin to run on the working day following the delivery of the necessary elements in conformity and having received the payment indicated in the offer. The agreed delivery times will be at least extended by the delay if the contractor fails to provide the necessary elements, or to return the corrected proofs or the “good for printing”. In the event of force majeure, and more generally, in all circumstances which prevent, reduce or delay the execution of the work by the supplier, or which cause an excessive aggravation of the commitments made by the latter, the supplier is relieved of all liability, he may reduce the commitments, break the agreement or cancel its execution, without being required to pay any compensation. Such circumstances are among others: war, civil war, mobilization, disturbances, epidemic, pandemic, strike, lockout, both on the part of the supplier and of these co-suppliers, breakdown of machinery, fire, interruption of means of transport , difficulties in the supply of raw materials, materials and energy as well as restrictions or prohibitory provisions imposed by the authorities.


Section 15

The contractor may only withdraw from the supplier the performance of periodic work, i.e. work consisting of recurring partial work, only subject to compliance with the notice periods set out below. Notice must be given by registered letter. In the event of non-compliance with the deadlines, the client will compensate the supplier for all damages incurred and loss of profit suffered during the period of non-compliance.

Period of notice :

– 3 months for work of the periodic type representing an annual turnover of less than EUR 7,500;

– 6 months for periodic work representing an annual turnover of less than EUR 25,000;

– 1 year for work of the periodic type representing an annual turnover of EUR 25,000 or more.


Section 16

For the paper, cardboard and binding material used by the supplier, the contractor accepts the tolerances defined by the manufacturers of this material.

The supplier can deliver and invoice 5% (for a minimum of 100 copies) of the copies ordered more or less. For printed matter requiring a complex or particularly difficult finish, the supplier may deliver and invoice 20% (for a minimum of 200 copies) of the copies ordered more or less. More or less copies are always calculated at the price of additional copies.

Section 17

All work will be carried out with the raw materials normally available. Any special requirements, such as unalterable ink or suitable for food products, must be communicated to the customer when requesting a quote. If these requirements are transmitted later, this may lead to an adjustment of the prices.

The perfect match of the colors to be reproduced, as well as the perfect invariability of the inks, inking and registration are not guaranteed. The differences, specific to the type of work to be carried out, will be expressly accepted by the principal.


Section 18

Each customer has the right, without giving a justified reason, to withdraw from his purchase during the legal cooling-off period of 14 days. This period begins to run from the day of receipt of the purchase by the customer, or from a time determined by mutual agreement by the seller and the customer (or the customer’s representative). During the reflection period, the customer will keep the products received and their packaging as a good father. If the customer wishes to make use of his right of withdrawal, he must return all the products in their original packaging to the attention of “Pandaprint.be”, 126 Chaussée d’Ixelles at 1050 BRUSSELS “. Any costs in the event of withdrawal are limited to the cost of returning the products received. If the customer has already paid for the returned products, the amount will then be refunded within 30 days of receipt of the returned items.

ATTENTION: The right of withdrawal does not apply in the event of delivery of products made to measure according to customer specifications. More information on this subject in the following article 19.

Section 19

The right of withdrawal cannot be applied for the delivery of goods manufactured according to customer specifications, or which are clearly intended for a specific person. Pandaprint.be  cannot therefore take back the products purchased within the time limit of 14 days, given that the goods have been manufactured according to the customer’s specifications and that the goods are clearly personalized. This completely cancels the right of withdrawal on goods purchased from Pandaprint.be.

Rule 20

Under penalty of forfeiture of his right, the client must send any complaint or dispute to the supplier by registered mail, within 14 days of the first delivery of the goods. If the client does not take delivery of the goods, the 14-day period begins to run from the date of the invitation to take delivery of the goods and, failing that, from the date of invoice.

If the supplier does not receive a complaint within this period of 14 days, the contractor is deemed to accept all the goods.

If the contractor uses part of the delivered goods, has them sent by courier to third parties or entrusts them to a distribution company, he is considered to have accepted the entire print run. Defects found on part of the goods delivered do not allow the ordering party to refuse the entire order. The supplier cannot be held liable for consequential damages caused to the client, such as loss of profit.

Rule 21

The supplier’s liability is limited to the recovery of non-compliant copies, the reimbursement of which will be calculated at the price of additional copies.


Rule 22

The delivery takes place in the company of the supplier, the packaging and the transport being at the expense of the client. The latter is responsible for the risks that the goods run during transport.

Section 23

The supplier is not responsible for the storage of the goods to be delivered. It is the customer’s responsibility to provide all the correct data in order to make delivery possible. If a delivery is nevertheless returned by the delivery company, Pandaprint.be undertakes to keep the goods returned for a maximum period of 1 month from receipt of the return by Pandaprint.be. If during this reasonable period, the customer does not mention this return, the goods will be destroyed without possible recourse. During this period, the customer benefits from his right of initiative and may at any time contact Pandaprint.be to set a new delivery time.

Section 24

All materials (paper, films, information carriers, etc.) entrusted by the contractor and which are in the company of the supplier remain there for the account of and at the risk of the contractor, who expressly releases the supplier from any liability whatsoever, including in the event of damage or loss, complete or partial, and this for any reason whatsoever, except in the event of fraud or gross negligence on the part of the supplier , its staff or subcontractors or when the aforementioned deposit constitutes one of the main services of the agreement. The same applies to goods intended for the client. Unless otherwise agreed, all deposit fees will be charged from the date notified to the contractor. In the absence of payment on the agreed date, the goods will be kept as a surety and as a pledge of the amounts due.


Rule 25

When ordering, the payment of a deposit of one third of the amount may be required, the same deposit upon receipt of the “good for printing” and the balance on delivery. Drafts, checks, money orders or receipts do not entail either novation or derogation from this clause. From the day of the due date, each unpaid invoice will automatically and without formal notice bear late payment interest equal to the key rate of the European Central Bank, increased by seven percentage points and rounded up to half a percentage point. superior. When the invoice in principal and the interests are not paid within 15 days following the sending of a registered letter, the debt will be increased by additional compensation, conventionally set at 15% of the amount due on the day of the due date. , with a minimum of 50 EUR.

In addition, if applicable, the supplier is entitled to demand immediate payment of all (non-due) invoices and of all other amounts, for which the supplier has granted a payment term to the client. The supplier therefore also has the right to suspend the execution of current contracts until the principal has paid the aforementioned advances.

Rule 26

In the event of delivery(s) on request, the amount of the entire order will be invoiced on the first delivery.

Rule 27

If, at the request of the contractor, the order is canceled or its execution suspended, the invoicing will be calculated on the basis of the state of progress of the production (salaries, paid work, purchases of raw materials such as illustrations , subcontracting, etc.). This amount will be increased by 15% for compensation.


Section 28

The contractor will only become the owner of the goods sold after full payment of the amounts due. Nevertheless, the risks that the goods could incur will be borne by the contractor as soon as they are made available to him.

Rule 29

All disputes fall within the jurisdiction of the courts in whose jurisdiction the supplier’s business is established.


Rule 30

When visiting a website, some bits of information, or cookies, are stored by your browser on your computer. These are used, for example, to remember your personal preferences. Pandaprint.be also uses cookies. Some cookies (first party cookies) are placed by us, others are placed by our partners, such as social networks and advertisers (third party cookies). We only use cookies that are absolutely necessary to make the site work. Without these functional cookies, Pandaprint.be would not function optimally. Pandaprint.be uses Google Analytics to analyze the behavior of its visitors. With these analytical cookies, we can measure where our customers come from, what operating system they use, how many people read particular pages, etc. The measured data is processed anonymously (without your IP address) and is never passed on to third parties, except under legal obligation. If you do not wish to install cookies, you can always deactivate them via your browser. Please consult the help function of your browser on this subject.


Rule 31

  1. The applicable VAT rate

Printed matter is in principle subject to the standard VAT rate of 21%. However, under certain conditions, a political party and its members can benefit from a reduced VAT rate of 6%. These include election posters, broadcast letters, flyers, brochures, etc. for which the rate of 6% VAT applies. This concerns printed matter intended for the knowledge of the public and not for commercial advertising.

Other election printed matter such as notices, ballots, but also letterheads, envelopes, postcards, calendars, business cards, personalized mailings, etc. are subject to the standard VAT rate of 21%

  1. Customer’s responsibility

The customer placing the order is responsible for choosing the correct VAT rate and may be liable if the percentage is reduced. Pandaprint.be declines all responsibility for the choice of a reduced VAT rate, made by the customer, and reserves all rights to establish a corrected invoice, immediately recover all costs, increase the VAT and demand payment from the customer.

The customer discharges the order from Pandaprint.be taking all responsibility for the applicable legislation in terms of VAT, and irrevocably takes into account all the consequences of incorrect application.